Privacy Policy
Last Updated: April 22, 2026
Accompany is operated by Kinward, Inc. ("Accompany," "we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Accompany mobile application and related services (the "Service").
1. Information We Collect
Information You Provide: Account information including your name, email address, password, and phone number (used for account verification and, where you opt in, as a sign-in method); profile information including your photo, bio, neighborhood, and vibe preferences; date of birth (used to determine your age bracket); activity preferences and interests; activity listings you create; messages sent through in-app chat; ratings and reviews you submit; payment and transaction information; and any other information you choose to provide. Identity Verification Data: If you choose to use our optional selfie verification feature, we temporarily collect a selfie photo for the sole purpose of comparing it to your profile photo using facial recognition technology. This image is processed by Amazon Web Services (AWS) Rekognition and is deleted immediately after the verification is complete. We do not store biometric templates or facial geometry data. We retain only a verification status (verified or not) and a numerical similarity score on your profile. Phone Verification Data: When you verify your phone number, or sign in via SMS where supported, we send a one-time verification code to the phone number you provide. This is delivered through our SMS provider, Twilio. Your phone number and the verification status (verified or not) are retained on your profile. Twilio retains delivery metadata under its own terms and privacy policy. Your phone number is not displayed to other users and is not shared with hosts or attendees. By providing your phone number, you consent to receive transactional SMS messages from Accompany related to verification and, where applicable, sign-in. Standard message and data rates may apply. Information Collected Automatically: Device information (device type, operating system, unique device identifiers); usage data (features used, actions taken, time spent); location data (general area based on neighborhood selection; we do not track precise GPS location unless you explicitly enable it for a specific feature); push notification tokens; error and crash reports (collected via Sentry, which may include device info, stack traces, and anonymized user identifiers); and log data (IP address, browser type, access times). Information From Third Parties: Authentication data from sign-in providers and payment processing data from payment providers.
2. How We Use Your Information
We use your information to provide, operate, and improve the Service; create and manage your account; personalize the activities and hosts shown in your feed; process transactions and ticket payments; send notifications about activity updates, messages, and reminders; enforce our Terms of Service and protect user safety; analyze usage patterns to improve the Service; diagnose errors and improve app stability; communicate with you about updates, promotions, and support; and comply with legal obligations.
3. Personalization and Recommendations
Accompany personalizes the activities and hosts shown in your feed based on signals you provide and your activity on the Service. The personalization considers your selected interests and activity categories, location and neighborhood, availability preferences, the activities you have viewed or saved, your prior attendance and host history, and aggregate ratings. Personalization is applied to the ranking of activities shown in your feed; it does not pair users with one another. You can influence what you see by updating your interests, vibe, neighborhood, and other profile information at any time.
4. How We Share Your Information
With Other Users: Your profile information (name, photo, bio, neighborhood, interests) is visible to other users. Your ratings are aggregated and visible on your profile. Messages you send through in-app chat are visible to the recipients of those messages. Your selfie verification status (verified or not) is visible to other users; your selfie photo and similarity score are not. With Service Providers: We share information with third-party providers who help us operate the Service, including cloud hosting and database (Supabase), payment processing (Stripe), phone verification and SMS delivery (Twilio), facial recognition for identity verification (Amazon Web Services Rekognition), error and crash reporting (Sentry), push notification delivery (Expo), and analytics. For Safety and Legal Compliance: We may disclose information if required by law, in response to legal process, to protect user safety, to prevent fraud, or to enforce our Terms. Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity. We do NOT sell your personal information to third parties. We do NOT share your information with advertisers. We do NOT provide your contact information (email, phone) to other users unless you explicitly choose to share it.
5. Payment Information
When you reserve a seat at a paid activity, payment information (card details, billing address, transaction amount, and any related identifiers) is collected and processed by our payment processor, Stripe. Accompany does not store full card numbers or full payment credentials on our servers. We retain only the references and metadata that Stripe returns to us, including a customer identifier, a payment method identifier, the brand and last four digits of your card, the card expiration month and year, and the transaction record. Stripe processes payment data under its own terms and privacy policy, available at stripe.com/privacy. We retain transaction records for as long as required for tax, accounting, refund, and dispute-resolution purposes, including to satisfy our obligations under applicable law. Hosts who receive payouts through the Service complete onboarding directly with Stripe Connect; payout-related identification information collected during onboarding is held by Stripe, not by Accompany.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. Selfie photos submitted for identity verification are deleted immediately after processing and are not retained. After account deletion, we retain certain data for up to 90 days for safety and fraud prevention purposes, transaction records as required by law, and anonymized and aggregated data indefinitely for analytics. You may request complete deletion of your data by contacting support@accompany.so.
7. Data Security
We implement industry-standard security measures including encryption of data in transit (TLS/SSL) and at rest, secure authentication with hashed passwords, multi-factor authentication for administrative accounts, role-based access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to access the personal information we hold about you, correct inaccurate information, delete your personal information, port your data to another service, opt out of certain data processing, and withdraw consent where processing is based on consent. To exercise these rights, contact us at support@accompany.so or use the in-app settings.
9. Push Notifications
We send push notifications for activity updates, new messages, reminders, and important account alerts. You can disable push notifications through your device settings at any time.
10. Children's Privacy
Accompany is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
11. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
12. Biometric Information (BIPA)
If you are an Illinois resident, the Illinois Biometric Information Privacy Act (BIPA) may apply to your use of the selfie verification feature. By choosing to use this feature, you consent to the temporary collection and processing of your facial geometry for the sole purpose of identity verification. Your selfie is processed by AWS Rekognition and deleted immediately after the comparison. No biometric identifiers or biometric information are stored by Accompany or its service providers beyond the verification transaction. You may use the Service without using the selfie verification feature.
13. International Users
The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
15. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact us at support@accompany.so. Kinward, Inc. Austin, Texas